For one of our clients, we are looking for a Service Delivery Manager to lead a team of team leaders in a contact center for a mobile operator in Suriname. The role includes ensuring SLAs are met, optimizing team performance, and driving continuous improvement.
Requirements
5+ years of experience in service delivery management within the telecommunications industryStrong leadership and team management skillsExcellent communication, interpersonal, and organizational abilitiesAbility to optimize team performance and drive continuous improvementFluency in English and DutchBachelor's degree in business administration or related field
What will you be doing
You will manage a team of team leaders, ensuring service level agreements (SLAs) are met and optimizing team performance. You’ll drive continuous improvement in service delivery, monitor and provide feedback on team performance, analyze customer feedback to improve satisfaction, and collaborate with other departments for a seamless customer experience. You’ll also report on performance metrics and implement training programs to enhance team capabilities.
Benefits
Competitive salaryOpportunities for professional growth and developmentDynamic and fast-paced work environmentHealth and wellness benefitsPaid time off and holidaysCollaborative team cultureExposure to the telecommunications industry in an international setting