Room Sales Manager

We are seeking an experienced and dynamic Rooms Sales Manager to join our client's team. Reporting directly to the Hotel General Manager, you will lead a team of two and play a crucial role in driving room revenue and occupancy rates. This exciting opportunity offers a competitive salary of 21,600 USD net, along with a comprehensive benefits package including a two-year work visa, resident permit, travel allowances, and more.

Key Responsibilities:

1. Revenue Maximization and Strategy:
- Develop and implement strategies to optimize room revenue and hotel occupancy
- Collaborate with the Revenue Manager on pricing strategies and inventory management
- Analyze market trends and competitor pricing to maintain a competitive edge

2. Sales and Client Relations:
- Identify and target key market segments, including corporate, leisure, group, and event guests
- Build and nurture relationships with corporate accounts, travel agencies, event planners, and tour operators
- Negotiate rates, secure bookings, and manage contracts for individual and group reservations

3. Marketing and Promotion:
- Work closely with the marketing team to create targeted campaigns and promote seasonal offers
- Develop special promotions and packages to attract diverse guest segments

4. Performance Tracking and Reporting:
- Monitor room sales performance and adjust tactics to meet revenue goals
- Prepare regular sales reports and forecasts for management
- Maintain accurate records of sales activities and account interactions

5. Cross-departmental Collaboration:
- Coordinate with Front Desk, Reservations, and Operations teams to ensure smooth booking execution
- Partner with Marketing to drive room sales and promote hotel offerings
- Work closely with other departments to enhance overall guest satisfaction

6. Customer Service and Satisfaction:
- Ensure a seamless booking experience for all guests, from inquiry to post-checkout
- Address and resolve booking issues or guest complaints promptly and professionally
- Conduct post-stay evaluations to gather feedback and identify areas for improvement

7. Business Development:
- Identify new business opportunities and potential partnerships to expand the hotel's reach
- Stay updated on industry trends and best practices

Required Skills and Qualifications:

- Bachelor's degree in Business, Hospitality Management, or a related field
- Minimum 2-4 years of experience in hotel sales, preferably in room sales or a similar role
- Proven track record in sales, with strong negotiation and closing skills
- Proficiency in sales and CRM software (e.g., Salesforce, Opera)
- Excellent analytical skills, with the ability to interpret market data and sales performance metrics
- Strong knowledge of revenue management practices and pricing strategies in the hotel industry
- Exceptional written and verbal communication skills
- Ability to work independently and collaboratively, with excellent time management and organizational skills
- Customer-focused mindset with a commitment to delivering high-level guest satisfaction
- Adaptability and willingness to stay current with industry trends and best practices